1. Policy Overview
The Name Verification Policy is a critical security measure designed to:
Prevent Fraud
Eliminate fake accounts and identity manipulation
Ensure Payouts
Guarantee successful withdrawals through payment partners
Comply with Laws
Meet legal and regulatory requirements for financial transactions
By using CaptchaEarn, you acknowledge and agree to comply with this verification policy.
2. Mandatory Verification Requirements
â Real Full Legal Name
You must provide your complete legal name as it appears on government-issued documents.
- First name, middle name (if applicable), and last name
- No nicknames, abbreviations, or aliases
- English alphabet characters only (no special characters)
đ Accurate Profile Information
All profile details must match your legal documents exactly:
- Name spelling must be identical
- No additional or missing names
- Correct name order (as per documents)
đ§ Valid Contact Information
Associated contact details must be verifiable:
- Active email address you have access to
- Working mobile number registered in your name
- UPI ID or payment details matching your name
3. Document Matching Requirements
đ Acceptable Documents for Verification
Your profile name must exactly match one of these government-issued or financial documents:
đŽđŗ Aadhaar Card
- Full name as printed on card
- Include middle name if present
- Match spelling exactly
đĻ Bank Account
- Name as registered with bank
- Must match bank statement
- Include middle initials if used
đŗ PAN Card
- Full name as on PAN card
- All capitals matching
- No abbreviations
đą UPI ID
- Name linked to UPI account
- Must match bank account name
- Verification through UPI apps
đ Passport
- Full name as in passport
- Include given name and surname
- Match English spelling exactly
đ Driver's License
- Name as on license
- Include full legal name
- Government-issued format
đ Exact Matching Rules
The following must match exactly between your profile and documents:
- Spelling: All characters must match exactly
- Order: First name, middle name, last name sequence
- Capitalization: Case sensitivity may apply
- Spacing: Spaces between names must match
- No abbreviations: Full forms required
4. Common Verification Failures
đĢ Complete Mismatch
- Fake or fictional names
- Using someone else's identity
- Completely different names across documents
- Name changes without documentation
â ī¸ Partial Mismatch
- Missing middle names
- Nicknames instead of legal names
- Different spellings (e.g., "Jon" vs "John")
- Transposed first and last names
đ Format Issues
- Extra spaces or missing spaces
- Incorrect capitalization
- Special characters included
- Abbreviations used
â ī¸ Consequences of Verification Failure
Withdrawal Rejection
Payout requests will be immediately rejected if name verification fails during processing.
Funds Retention
Earnings may be held in escrow until verification is completed successfully.
Account Restrictions
Account features may be limited until name verification is resolved.
KYC Requirement
Additional documentation may be requested for manual verification.
5. Verification Process
Initial Registration
Enter your full legal name during account creation. This name will be verified against payment documents.
First Withdrawal Attempt
Automated verification occurs when you request your first withdrawal. System checks name against payment method.
Manual Verification (If Required)
If automated verification fails, our team may request supporting documents for manual review.
Verification Completion
Once verified, your name is locked and all future withdrawals will use this verified name.
â° Verification Timeline
- Automated Verification: Instant to 24 hours
- Manual Verification: 1-3 business days
- Document Review: Up to 5 business days
- Re-verification: 1-2 business days
6. Name Correction Process
đ How to Correct Your Name
If you've entered an incorrect name, follow this process:
Step 1: Contact Support
Email or WhatsApp our support team with your user ID and explanation of the issue.
Step 2: Provide Documentation
Submit clear images of your government ID showing the correct name.
Step 3: Verification Review
Our team will verify the documents and update your profile.
Step 4: Confirmation
You'll receive confirmation once your name has been updated.
â ī¸ Limitations & Restrictions
- Name corrections are limited to 2 attempts per account
- Major name changes may require additional verification
- Pending withdrawals will be cancelled during name correction
- Fraudulent name changes will result in account suspension
7. Legal Name Changes
âī¸ Official Name Changes
If you have legally changed your name (marriage, court order, etc.), you must provide:
- Old government ID (for reference)
- New government ID with updated name
- Legal name change certificate or document
- Bank statement showing new name
đ Process for Legal Changes
- Contact support with "Legal Name Change" in subject
- Provide all required documentation
- Complete additional verification steps
- Wait for manual approval (3-7 business days)
8. Withdrawal Scenarios
â Successful Verification
- Name matches payment document exactly
- Withdrawal processed normally
- Future withdrawals use same verified name
- No additional verification needed
â ī¸ Partial Match
- Minor discrepancies detected
- Withdrawal placed on hold
- Manual verification requested
- Resolution within 1-3 business days
â Complete Mismatch
- Name does not match payment details
- Withdrawal immediately rejected
- Funds returned to wallet after review
- Account flagged for manual review
âšī¸ Funds Return Policy
If a withdrawal is rejected due to name mismatch, the funds will be returned to your wallet after our review team confirms the rejection reason. You may then:
- Correct your name and reapply for withdrawal
- Use a different payment method with matching name
- Contact support for resolution assistance
9. User Responsibilities
â You Must:
- Provide your full legal name during registration
- Ensure all documents match your profile name
- Update your name immediately after legal changes
- Keep supporting documents ready for verification
- Report any name discrepancies immediately
â You Must Not:
- Use fake or fictional names
- Create multiple accounts with different names
- Use someone else's identity or documents
- Attempt to bypass verification systems
- Provide false or altered documents
đĢ Fraud Prevention Warning
Attempting to use false identities or documents constitutes fraud and may result in:
- Immediate and permanent account suspension
- Forfeiture of all earnings and wallet balance
- Legal action in cases of identity theft
- Reporting to relevant authorities
10. Contact & Support
đ Required Information
When contacting support about name verification, include:
- Your User ID
- Current name in profile
- Correct name as per documents
- Screenshots of relevant documents
âąī¸ Support Response Time
- Name Correction Requests: 24-48 business hours
- Verification Issues: 12-24 business hours
- Document Review: 1-3 business days
- Legal Name Changes: 3-7 business days
- Provide your real, full legal name
- Maintain accurate and matching profile information
- Comply with all verification requirements
- Accept the consequences of verification failure