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Grievance Redressal Policy

Last updated: 2026

Important:For any grievance, please contact support@captchaearn.in. We aim to acknowledge complaints within 48 hours and resolve them within 15 working days to 30 days, depending on the nature and complexity of the grievance.

1. Purpose of This Policy

CaptchaEarn is committed to resolving user complaints in a fair, transparent, and timely manner. This policy explains how users can raise grievances and how we handle them.

2. Who Can Raise a Grievance

  • Registered users of CaptchaEarn
  • Users facing issues related to account, tasks, wallet, or withdrawals
  • Users seeking clarification on platform policies

3. How to Submit a Grievance

Grievances must be submitted only through official channels:

Complaints sent via social media or unofficial contacts will not be treated as formal grievances.

4. Information Required

  • Registered email ID
  • User ID (if available)
  • Clear description of the issue
  • Screenshots or proof (if applicable)

5. Resolution Timeline

  • Acknowledgement: Within 48 working hours
  • Resolution: Within 15 working days to 30 days, depending on the nature and complexity of the issue
  • In certain cases requiring verification or third-party inputs, resolution timelines may extend, with updates provided where feasible

6. Abuse & Misuse

Any abusive language, threats, harassment, or false complaints towards CaptchaEarn staff may result in account suspension or permanent termination.

⚠️ Misuse of this grievance system may result in account suspension as per CaptchaEarn policy. All matters are handled in accordance with applicable laws.

7. Escalation & Legal Considerations

Users are encouraged to resolve disputes amicably by contacting CaptchaEarn support through the grievance process described above.

Resolution timelines may vary based on the facts, documentation, and verification required for each grievance.

If a matter cannot be resolved internally, users may seek remedies available under applicable laws. CaptchaEarn shall comply with any lawful requirements as mandated.

This policy shall be governed by the laws of India.